At Pool Robots Australia, we understand the importance of keeping your pool clean with a reliable robotic pool cleaner. That’s why we offer a fast and reliable repair service to get your cleaner back in your pool as soon as possible. Our experienced technicians are dedicated to providing the best advice and expertise for your repair needs. Whether you’re a residential, commercial, or trade customer, we’re here to assist you.

What Robotic Pool Cleaners Do We Repair?

We specialise in repairing all the leading robotic pool cleaners available in Australia, including trusted brands such as Astral, Hayward, Maytronics, Pentair, Trident/Waterco, and Zodiac. Our team of accredited and approved technicians have extensive experience in the pool industry and repairing pool equipment and electronics. Using the latest technology, we expertly diagnose and fix common issues that can occur with robotic pool cleaners. Rest assured, we only use genuine parts from the manufacturers to ensure the highest quality repair, allowing your cleaner to efficiently clean your pool once again.

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Looking for Robotic Pool Cleaner Repair Near Me?

We have Drop Off Centres for pool robot repairs in Sydney including locations servicing Parramatta & the Hills Shire; Strathfield, Burwood & Inner West; and also the Eastern Suburbs of Sydney. Or, if you need pool robot repairs in New South Wales or further afield in Australia you can send your robotic pool cleaner to one of our Drop Off Centres. See our our Contact Us page for a full list of locations near you or addresses to ship your cleaner.
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Can We Repair Your Robotic Pool Cleaner Under Warranty?

If your robotic pool cleaner is still under warranty, we are an approved repairer for all the leading brands in Australia. We can register the warranty repair on your behalf; however, please refer to the manufacturer’s website for further details, terms and conditions regarding warranty claims. N.B.: all suppliers require Proof of Purchase for warranty repairs, and this must be provided before diagnosis can begin. Otherwise, an inspection fee will apply to commence the inspection/diagnosis process.

How Long Will It Take to Get My Robotic Pool Cleaner Repaired?

We understand that you want your cleaner repaired as quickly as possible. While repair times can vary depending on the complexity of the issue and parts availability, our goal is to diagnose and repair your cleaner efficiently. Typically, it takes approximately 2 weeks from the time we receive your cleaner for inspection, quoting of repairs, and acceptance, to the point where your cleaner is repaired and ready for collection. We strive to keep you informed about the estimated repair time and any potential delays in parts availability throughout the process. Availability of parts from suppliers is a key variable outside of our control.

How Much Does it Cost to Inspect My Cleaner?

To begin the repair process, an inspection fee (or bench fee) is applicable to diagnose the issues with your robotic cleaner. This fee must be paid before inspection and/or diagnosis can proceed. More detailed information about fees, including current charges, and instructions on obtaining a repair quote, can be found on our Repair Form. N.B.: the inspection fee is non-refundable if you choose not to proceed with the repair quote, or repair, once our technicians begin the diagnosis process or open your cleaner. However, this fee also includes the service labour for repairs or can be applied as a credit or discount towards the purchase of a new robotic cleaner if you decide not to repair your old one, but instead replace it with a new one from us. Unfortunately, we can’t diagnose cleaner issues over the phone; there are just too many variables. See our Expert Tips page, common issues and troubleshooting information to see what you can do before you send us your robot.

How Do I Get My Robotic Pool Cleaner Repaired?

Getting your robotic pool cleaner repaired is easy. You have a few options:
(1) you can drop off your cleaner at our two convenient Drop Off locations in Sydney, or
(2) you can arrange for a courier to deliver it to us.
For thorough testing, we require the cleaner, cleaned filter basket/canisters, power supply and cable.
N.B.: any shipping or courier fees to/from our drop-off locations are the customer’s responsibility.
Repair Form

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Our Commitment to Our Customers

At Pool Robots Australia, we are committed to providing excellent repair services for your robotic pool cleaner. With our expertise, genuine parts, and efficient processes, we’ll have your cleaner up and running again, ensuring a clean and enjoyable swimming experience for you and your family, as soon as possible. We stand behind our workmanship, offering a 1-year warranty on our labour, in addition to the manufacturer’s warranty on all parts used in the repair.

We're Here to Help

For trusted advice in getting your robotic pool cleaner repaired, or if you’re in need of a new one.
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