To begin the repair process, an inspection fee (or bench fee) is applicable to diagnose the issues with your robotic cleaner. This fee must be paid before inspection and/or diagnosis can proceed. More detailed information about fees, including current charges, and instructions on obtaining a repair quote, can be found on our Repair Form.
N.B.: the inspection fee is non-refundable if you choose not to proceed with the repair quote, or repair, once our technicians begin the diagnosis process or open your cleaner.
However, this fee also includes the service labour for repairs or can be applied as a credit or discount towards the purchase of a new robotic cleaner if you decide not to repair your old one, but instead replace it with a new one from us.
Unfortunately, we can’t diagnose cleaner issues over the phone; there are just too many variables.
See our Expert Tips page, common issues and troubleshooting information to see what you can do before you send us your robot.