Repairing Major Brands of Robotic Pool Cleaners

We specialise in repairing all the leading robotic pool cleaners available in Australia, including trusted brands such as Astral, BWT, Dolphin, Hayward, Henderson, Maytronics, Pentair, Trident, Waterco, and Zodiac. Our team of accredited and approved technicians have extensive experience in the pool industry and repairing pool equipment and electronics. Using the latest technology, we expertly diagnose and fix common robotic pool cleaner issues. Rest assured, we only use genuine parts from the manufacturers to ensure the highest quality repair, allowing your pool robot cleaner to efficiently clean your pool once again.

To begin the repair process, an inspection fee (or bench fee) is applicable to diagnose the issues with your robotic cleaner. This fee must be paid before inspection and/or diagnosis can proceed. More detailed information about fees, including current charges, and instructions on obtaining a repair quote, can be found on our Repair Form.

N.B.: the inspection fee is non-refundable if you choose not to proceed with the repair quote, or repair, once our technicians begin the diagnosis process or open your cleaner.

However, this fee includes the service labour for repairs or can be applied as a credit or discount towards the purchase of a new robotic pool cleaner if you decide not to repair your old one, but instead replace it with a new one from us.

Unfortunately, we can't diagnose pool robot cleaner issues over the phone; there are just too many variables.

See our Blogs page, common issues and troubleshooting information to see what you can do before you send us your pool robot.

If your robotic pool cleaner is still under warranty, we are an approved repairer for all the leading brands in Australia. We can register the warranty repair on your behalf; however, please refer to the manufacturer’s website for further details, terms and conditions regarding warranty claims.

N.B.: all suppliers require Proof of Purchase for warranty repairs, and this must be provided before diagnosis can begin. Otherwise, an inspection fee will apply to commence the inspection/diagnosis process.

We understand that you want your pool robot cleaner repaired as quickly as possible. While repair times can vary depending on the complexity of the issue and parts availability, our goal is to diagnose and repair your cleaner efficiently.

Typically, it takes about 2 weeks from the time we receive your cleaner for inspection, quoting of repairs, and acceptance, to the point where your robotic pool cleaner is repaired, tested and ready for collection.

We strive to keep you informed about the estimated repair time and any potential delays in parts availability throughout the process. Availability of parts from suppliers is a key variable outside of our control.

Getting your robotic pool cleaner repaired is easy.

You have a few options:

(1) you can drop off your cleaner at our convenient Drop Off locations in Inner West Sydney (Burwood), Parramatta & Hills District (North Parramatta), or Eastern Suburbs of Sydney (by appointment); OR

(2) you can arrange for a courier to deliver it to us.

For thorough testing, we require the cleaner, cleaned filter basket/canisters, power supply and cable.

N.B.: any shipping or courier fees to/from our drop-off locations are the customer's responsibility.

For more detailed information about fees, including current charges, and instructions on obtaining a repair quote, please complete this Repair Form.

To be able to diagnose your cleaner’s problem accurately and efficiently we require:

• the cleaner, cleaned filter basket/canisters, power supply and cable that connects the cleaner to the power supply (unless it’s a cordless or battery operated cleaner)
• if it’s a cordless or battery operated cleaner, please include the charging equipment
• a completed Repair Form

N.B.: we don’t need the caddy or trolley (and we don't have space to store it). Give the power supply a firm tug and it will come off the caddy/trolley; it is just pressed on the stand.

Yes, in order for our technicians to begin diagnosis or work on your cleaner the inspection or bench fee must be paid in full. This confirms that you accept our Terms & Conditions and that you give us authority to work on your machine.  It takes time for our technicians to problem-solve or pull apart a cleaner to find the problem; it could be something simple or it could require disassembling the whole machine.

The inspection fee or bench fee is also the labour charge for any repairs or can be used as a credit or discount should you opt to purchase a new robotic cleaner from us.  This way, at least, you know upfront the labour cost for your diagnosis and repair.  The only other additional costs are for parts or shipping the robotic pool cleaner back to you.  We will provide a quote on the cost of parts before we proceed with the repair.

Unfortunately, we can’t diagnose pool robot cleaner issues over the phone.

See our Blogs page, common issues and troubleshooting information to see what you can do before you send us your robot.

Drop-off is available Monday through Saturday, 9:00AM-4:00PM. Contact us for special arrangements.

We have repair centres at Burwood, North Parramatta, & in the Eastern Subrubs of Sydney.

We have Drop-Off Centres near you:

• Burwood
• North Parramatta
• Eastern Suburbs (by appointment)

For address or travel directions, see our Contact page.

Eventually all robotic pool cleaners wear out.  Sometimes it’s a matter of replacing a few parts or a ‘tune up kit’.  Other times it’s a matter of replacing the motor, cable, wheels, bearings, bushes, brushes & assemblies to name a few.  At some point you should consider whether it’s worth repairing or if your better option is to buy a new robotic pool cleaner.

Here are a few things to consider when deciding on repairing your existing cleaner versus replacing it and starting again with a new cleaner:

1. assess the age and condition of your current robotic pool cleaner to determine if it’s worth repairing or if it has reached the end of its working life.
2. consider the cost of repairs versus the price of a new robotic pool cleaner. Sometimes, investing in a new one with advanced features and new warranty can provide better long-term value.
3. evaluate the frequency and extent of repairs your current cleaner requires. If it constantly breaks down or has significant issues, it may be more cost-effective to replace it.
4. take into account the technological advancements and improved functionality of newer models. Upgrading to a new robotic pool cleaner may enhance your cleaning experience and provide better efficiency.
5. consult with our experienced staff for personalised advice based on your specific situation. We can assess the condition of your cleaner and help you make an informed decision on whether repair or replacement is the better option.

Check out our Blogs page for articles on choosing the right cleaner for your pool, the latest technologies & features, and product reviews.  And if you want information on the robotic pool cleaners that we sell and feel offer value for money … depending on what features you’re looking for …  see Shop page.

1.  Power issues

The pool robot cleaner may not turn on or may experience intermittent power loss.

• check the power supply: ensure the power cord is properly connected and the outlet is functioning.
• inspect the power cable: look for any visible damage or signs of wear and tear.
• error codes or flashing lights: take note of the error code displayed or sequence and duration of flashing lights.
• reset the robotic pool cleaner: some models may have a reset button or require a specific sequence to restart.
• contact professional assistance: if the problem persists, or you are uncertain about possible cause, it’s advisable to seek assistance from a professional repair service (that’s us, Pool Robots Australia) or contact the manufacturer’s customer support for further guidance.

2.  Debris clogging or poor suction

The robotic pool cleaner may struggle to pick up debris or become clogged during operation. Sufficient water flow is critical for robotic pool cleaners to work effectively.  An old or clogged filter/basket can restrict water flow.

• clean the filter or debris basket: remove and thoroughly clean the filter or debris basket, ensuring there are no obstructions.
• check the filter or debris basket is draining quickly: After thoroughly cleaning the debris basket fill with water and see if it drains quickly.
• check the impeller: inspect the impeller for any blockages or tangled debris. Clear if necessary.
• adjust the suction settings: some robotic pool cleaners allow you to adjust the suction power. Experiment with different settings.

3.  Cleaner not turning on

• power source: confirm that the power supply is connected securely to both the robotic pool cleaner and the outlet. Check if the outlet is functioning properly.
• reset or restart: some models may have a reset button or require a restart procedure on the power supply or cleaner. Refer to the User Manual for specific instructions.
• contact professional assistance: if the problem persists, evidence of damage to power supply or cable, or you are uncertain about possible cause, it’s advisable to seek assistance from a professional repair service (that’s us, Pool Robots Australia) or contact the manufacturer’s customer support for further guidance.

4.  Robot starts, moves forwards/backwards briefly & then stops

• check the tracks or wheels: inspect the tracks or wheels for any obstructions or tangled debris. Clear if necessary.
• check the impeller: inspect the impeller for any blockages or tangled debris. Clear if necessary.
• check the filter or debris basket: remove and thoroughly clean the filter or debris basket, ensuring there are no obstructions.
• check the power supply: ensure the power cord is properly connected and the outlet is functioning.
• contact professional assistance: if the problem persists, evidence of damage to power supply or cable, or you are uncertain about possible cause, it’s advisable to seek assistance from a professional repair service (that’s us, Pool Robots Australia) or contact the manufacturer’s customer support for further guidance.

** if the robotic pool cleaner has spent long periods of time submersed in the pool there may be water ingress in the motor or cable.

5.  Water ingress into the motor or cable

• power off and disconnect: immediately turn off the robot pool cleaner and disconnect it from the power source to prevent any electrical hazards.
• inspect for water entry points: carefully examine the robot cleaner for any visible signs of water entry, such as damaged seals, cracks, or loose connections.
• contact professional assistance: if the problem persists, evidence of damage to cable or you are uncertain about possible cause, it’s advisable to seek assistance from a professional repair service (that’s us, Pool Robots Australia) or contact the manufacturer’s customer support for further guidance.

6.  Stuck or tangled cable

The cable may get tangled or stuck, limiting the cleaner’s movement.

• untangle the cable: carefully untangle any knots or twists in the cable to allow for free movement. Lay cable in sun for several hours on a regular basis to soften and straighten cable.  Refer to the User Manual for specific instructions on how much cable should be in the pool and how to minimise tangling.
• stuck or caught cable in rollers/brushes: refer to the User Manual for specific instructions or seek assistance from a professional repair service.
• check for obstructions: look for objects or obstacles in the pool that may be causing the cable to get stuck.

7.  Error codes or flashing lights

The cleaner’s control panel may display error codes or have sequences of flashing lights.

• refer to the User Manual: Consult the User Manual to identify the specific error code or fault and recommended troubleshooting steps.
• power cycle the cleaner: sometimes, a simple power cycle can resolve minor software glitches. Turn off the robotic pool cleaner, disconnect the power, wait a few minutes, and reconnect
• contact professional assistance: if the problem persists, it’s advisable to seek assistance from a professional repair service (that’s us, Pool Robots Australia) or contact the manufacturer’s customer support for further guidance.

8.  Ineffective/inconsistent cleaning pattern or navigation issues

The cleaner may exhibit erratic movements or fail to cover the entire pool.

• observe navigation: watch the cleaner’s movements closely to identify any irregularities. If it seems to be missing certain areas, there may be navigation or programming issues.
• clean the sensors: dirt or debris on the sensors can affect navigation. Clean the sensors according to the manufacturer’s instructions.
• check for obstructions: ensure there are no objects or debris impeding the cleaner’s movement.
• reset navigation settings: resetting the navigation settings to the factory default or adjusting the programming options may help resolve inconsistent cleaning patterns.

9.  Brushes, tracks or wheels not spinning

The cleaner may exhibit erratic movements, fail to cover the entire pool, or start, move forwards/backwards briefly and then stop.

• check for debris: inspect the brushes, tracks or wheels for any debris or tangled hair that may be obstructing their movement. Clean them thoroughly if necessary.
• check motor function: ensure that the motor is running properly. Do you see the wheels/tracks move or water propelled from the cleaner on start up? If the motor is not working, there may be an electrical issue that requires professional repair.

10.  Floatation issues

The cleaner stays on the surface, floats part-way below surface or on one side.

• check buoyancy: ensure that the cleaner is properly balanced and floating at the waterline. Adjust the floatation settings if applicable. Make sure the filter basket is empty and thoroughly clean and therefore not retaining air.
• examine floats: inspect the floats on the robotic pool cleaner for any damage or wear. Make sure the floats are in the correct position. Replace them if necessary as damaged floats can affect the cleaner’s stability.

N.B.: these troubleshooting steps are general guidance and this may vary depending on the specific model and manufacturer of the robotic pool cleaner. Always consult the User Manual provided by the manufacturer for detailed troubleshooting instructions. If the issue persists or you are unsure about performing self-diagnosis, it is recommended to seek assistance from a professional repair service (that’s us, Pool Robots Australia) or contact the manufacturer’s customer support for further guidance.