Frequently Asked Questions About Robotic Pool Cleaner Repairs

Robotic pool cleaners are essential for hassle-free pool maintenance, but like any high-tech equipment, they sometimes require servicing and repairs. At Pool Robots Australia, we specialise in diagnosing, repairing, and maintaining all leading robotic pool cleaner brands. Below are the most commonly asked questions about robotic pool cleaner repairs.

Robotic Pool Cleaner Repairs

What Robotic Pool Cleaners Do You Repair?

We repair all major brands of robotic pool cleaners in Australia, including:

• Astral
• BWT
• Dolphin
• Hayward
• Henderson
• Maytronics
• Pentair
• Trident
• Waterco
• Zodiac
• Other rebranded models

Our certified technicians use advanced diagnostic tools and genuine manufacturer parts to restore your pool robot to peak performance.

How Much Does It Cost to Inspect My Cleaner?

An inspection (bench) fee applies to diagnose your robotic cleaner’s issues. This fee must be paid before we proceed with the inspection and repair assessment.

• The inspection fee is non-refundable if you decide not to proceed with repairs.
• If you opt not to repair your cleaner, the fee can be applied as a credit towards a new robotic pool cleaner purchased from us.
• We cannot diagnose pool robots over the phone due to the complexity of these machines.

Check out our Repair Form for detailed pricing.

Do I Need to Pay the Inspection Fee Before You Begin?

Yes. The inspection fee confirms your acceptance of our Terms & Conditions and authorises us to begin diagnosis and repairs. Our technicians may need to fully disassemble your machine to identify the fault.

• This fee covers the service labour if you proceed with repairs.
• If you opt not to repair, it can be applied as a credit towards a new robotic pool cleaner.
• Any additional costs (e.g., parts, return shipping) will be quoted before proceeding with repairs.

Can You Repair My Robotic Pool Cleaner Under Warranty?

Yes! We are authorised repairers for leading pool robot brands in Australia.

• We can process warranty claims on your behalf.
• You must provide proof of purchase before we can begin.
• If your cleaner is out of warranty, an inspection fee will apply.

Refer to the manufacturer’s website for full warranty terms.

How Long Does It Take to Repair a Robotic Pool Cleaner?

Repairs typically take around two weeks from the time we receive your cleaner. However, availability of parts from suppliers may affect timelines. We’ll keep you informed throughout the process.

How Do I Get My Robotic Pool Cleaner Repaired?

You have two options:

1. Drop-off at one of our Sydney locations:
   
   

• Burwood
• North Parramatta
• Eastern Suburbs (by appointment only)

1. Drop-off hours: Monday to Saturday, 9:00 AM – 4:00 PM.
   

2. Send your cleaner via courier for Australia-wide repair services.
   

For detailed instructions, visit our Contact Page.

What Do I Need to Send for Repairs?

To ensure an accurate diagnosis, please include:

• The robotic pool cleaner
• Cleaned filter basket/canisters
• Power supply and cable
• Charging equipment (if cordless)
• A completed Repair Form

🚫 Do not send: The caddy or trolley (we don’t have storage space for them). Remove the power supply from the caddy before sending.

Can I Drop Off My Robot Outside Business Hours?

Drop-off is available Monday to Saturday, 9:00 AM – 4:00 PM. Contact us for special arrangements if needed.

Repair or Replace: Making the Right Choice

Eventually, all robotic pool cleaners wear out. The decision to repair or replace depends on:

• Age & condition – if your cleaner is over 5-7 years old and frequently breaking down, replacement may be a better option.
• Repair costs vs. new purchase – sometimes, replacing a motor, cable, or key components costs almost as much as a new unit.
• Ongoing issues – if your cleaner is constantly in need of repairs, investing in a new one may save you money in the long run.
• New features & warranties – newer models offer better efficiency, advanced navigation, and improved warranty coverage.

For advice on whether to repair or replace, consult our experienced staff or check our Compare Robots page.

Why Choose Pool Robots Australia for Repairs?

At Pool Robots Australia, we provide:

✅ Expert repairs using genuine parts
✅ Honest advice – we’ll tell you if a replacement makes more sense
✅ Competitive pricing with fair quotes
✅ Fast turnaround times
✅ 1-year labour warranty on repairs

📞 Contact Us today or fill out our Repair Form to get started!