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We specialise in repairing all the leading robotic pool cleaners available in Australia, including trusted brands such as Astral, Hayward, Maytronics, Pentair, Trident/Waterco, and Zodiac. See our Repairs page for more examples.
An inspection fee (or bench fee) is applicable to diagnose robotic cleaner issues and repairs and is payable before diagnosis can proceed. See the Repair Form for further information. This includes current charges and instructions on how to get a quote to repair your robotic cleaner.
This inspection fee is non-refundable should you choose not to go ahead with the repair quote or repair once our technicians start the diagnosis process or open your cleaner.
However, this fee also includes the service labour for repairs or can be applied as a credit or discount towards the purchase of a new robotic cleaner if you decide not to repair your old one, but instead replace it with a new one from us.
This way, at least, you know upfront the labour cost for your diagnosis and repair. The only other additional costs are for parts or shipping the cleaner back to you. We will provide a quote on the costs of parts before we proceed with the repair.
Unfortunately, we can’t diagnose cleaner issues over the phone; there are just too many variables.
See our Expert Tips page, common issues and troubleshooting information to see what you can do before you send us your robot.
While repair times can vary depending on the complexity of the issue and parts availability, our goal is to diagnose and repair your cleaner as quickly as possible. Typically, it takes approximately 2 weeks from the time we receive your cleaner for inspection, quoting of repairs, and acceptance, to the point where your cleaner is repaired and ready for collection.
Availability of parts from suppliers is a key variable outside of our control.
Looking for pool robot repairs or sales near me? We have Drop Off Centres in Burwood, North Parramatta and the Eastern Suburbs of Sydney.
You can drop off or have your cleaner delivered to one of our Drop Off Centres listed on our Contact Us page. You can also find further information on the Repair Form about what you need to supply with your cleaner so our technicians can fully test and diagnose the issue.
Drop off is available:
Monday – Saturday 9:00AM – 4:00PM excluding public holidays
We have sturdy boxes available – at no extra charge – at our Drop Off Centres if you don’t have a box to drop off your cleaner for repair.
To be able to diagnose your cleaner’s problem accurately and efficiently we require:
We don’t need the caddy or trolley.
Yes, in order for our technicians to begin diagnosis or work on your cleaner the inspection or bench fee must be paid in full. This confirms that you accept our Terms & Conditions and that you give us authority to work on your machine. It takes time for our technicians to problem-solve or pull apart a cleaner to find the problem; it could be something simple or it could require disassembling the whole machine.
The inspection fee or bench fee is also the labour charge for any repairs or can be used as a credit or discount should you opt to purchase a new robotic cleaner from us. This way, at least, you know upfront the labour cost for your diagnosis and repair. The only other additional costs are for parts or shipping the cleaner back to you. We will provide a quote on the cost of parts before we proceed with the repair.
Unfortunately, we can’t diagnose cleaner issues over the phone.
See our Expert Tips page, common issues and troubleshooting information to see what you can do before you send us your robot.
If your robotic pool cleaner is still under warranty, we are an approved repairer for all the leading brands in Australia. We can register the warranty repair on your behalf; however, please refer to the manufacturer’s website for further details, terms and conditions regarding warranty claims.
N.B.: all suppliers require Proof of Purchase for warranty repairs and this must be provided before diagnosis can begin. Otherwise, an inspection fee will apply to commence the inspection/diagnosis process.
Eventually all machines wear out. Sometimes it’s a matter of replacing a few parts or a ‘tune up kit’. Other times it’s a matter of replacing the motor, cable, wheels, bearings, bushes, brushes & assemblies to name a few. At some point you should consider whether it’s worth repairing or if your better option is to buy a new one.
Here are a few things to consider when deciding on repairing your existing cleaner versus replacing it and starting again with a new cleaner:
Check out our Expert Tips page for articles on choosing the right cleaner for your pool, the latest technologies & features, and product reviews. And if you want information on the robotic cleaners that we sell and feel offer value for money … depending on what features you’re looking for … see Our Range page.
There are three main types of pool cleaners: suction cleaners, pressure cleaners and robotic cleaners.
Suction cleaners connect to a suction point such as the skimmer box, have a long hose that goes to a cleaner on the floor of the pool, and work whenever the main pool equipment is running. Advantages are that they are relatively cheap and are always vacuuming the pool if the pool pump is running. Disadvantages are that the skimmer box is not available to skim leaves, they are harder to install/remove from the pool in between use, and they tend only to clean the floor of the pool (well). They are good for some types of pools and certain conditions. But you have to empty the skimmer basket regularly as this can become blocked with leaves and then the equipment shuts off.
Pressure cleaners connect to a fitting on the side wall in the pool which supplies pressurised water down a hose to propel the cleaner and use a jet of water to collect debris from the floor. They require a separate pressure or booster pump which is timed to run at the same time the main pool equipment is running. Advantages are that they don’t connect to the skimmer box and therefore this is left open to skim debris from the surface of the pool. Also, they tend to have larger openings to pick up larger debris from the floor of the pool. Disadvantages are that they have an extra pump running and using electricity – of all household appliances, pool pumps tend to use some of the highest amounts – and the pump and pipework to the pool needs to be installed when the pool is built. Also, the long hose connecting to the cleaner can be very difficult to install/remove from the pool in between use, and mostly, they tend only to clean the floor of the pool. They cost more than suction cleaners but generally less than robotic cleaners. They are good for some types of pools and certain conditions; especially, if you have a very leafy pool.
Robotic cleaners are independent of the rest of the pool equipment and have their own power supply or are cordless/battery operated. Generally, the cleaner has wheels or tracks as well as scrubbers that allows them to travel around the pool and even up the walls and back and forth along the waterline cleaning the surface. They have their own onboard filter/basket to collect debris and powerful suction to vacuum as they go. They should be removed from the pool regularly, the filter/basket emptied, and the cleaner stored in between use. Some are controlled from a power supply unit while others can be controlled from an App on your mobile phone.
Advantages are:
Disadvantage … they cost a lot more than suction and pressure cleaners but they have many more features, use very different technology, do a lot more to keep your pool clean, are much simpler and easier to use, and operate separately to your main pool equipment.
The latest robotic cleaners have self-navigation to improve cleaning efficiency, thoroughness, and reduce energy consumption as well as being controlled from an App on your mobile phone. You could be anywhere in the world and check if it’s been doing its job cleaning your pool.
Ask our team or expert advice to check which robotic pool cleaner is the best option for you and your pool.
Robotic pool cleaners can provide a convenient and automated cleaning process allowing you to enjoy a sparkling clean pool, and the benefits of cost savings and enhanced water quality.
1. Power issues
The cleaner may not turn on or may experience intermittent power loss.
2. Debris clogging or poor suction
The cleaner may struggle to pick up debris or become clogged during operation. Sufficient water flow is critical for cleaners to work effectively. An old or clogged filter/basket can restrict water flow.
3. Unit not turning on
4. Unit starts, moves forwards/backwards briefly & then stops
** if the cleaner has spent long periods of time submersed in the pool there may be water ingress in the motor or cable.
5. Water ingress into the motor or cable
6. Stuck or tangled cable
The cable may get tangled or stuck, limiting the cleaner’s movement.
7. Error codes or flashing lights
The cleaner’s control panel may display error codes or have sequences of flashing lights.
8. Ineffective/inconsistent cleaning pattern or navigation issues
The cleaner may exhibit erratic movements or fail to cover the entire pool.
9. Brushes, tracks or wheels not spinning
The cleaner may exhibit erratic movements, fail to cover the entire pool, or start, move forwards/backwards briefly and then stop.
10. Floatation issues
The cleaner stays on the surface, floats part-way below surface or on one side.
Please note that these troubleshooting steps are general guidance and this may vary depending on the specific model and manufacturer of the cleaner. Always consult the User Manual provided by the manufacturer for detailed troubleshooting instructions. If the issue persists or you are unsure about performing self-diagnosis, it is recommended to seek assistance from a professional repair service (that’s us, Pool Robots Australia) or contact the manufacturer’s customer support for further guidance.
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