We specialise in repairing all the leading robotic pool cleaners available in Australia, including trusted brands such as Astral, Hayward, Maytronics, Pentair, Trident/Waterco, and Zodiac. See our Repairs page for more examples.

An inspection fee (or bench fee) is applicable to diagnose robotic cleaner issues and repairs and is payable before diagnosis can proceed.  See the Repair Form for further information.  This includes current charges and instructions on how to get a quote to repair your robotic cleaner.

This inspection fee is non-refundable should you choose not to go ahead with the repair quote or repair once our technicians start the diagnosis process or open your cleaner. 

However, this fee also includes the service labour for repairs or can be applied as a credit or discount towards the purchase of a new robotic cleaner if you decide not to repair your old one, but instead replace it with a new one from us.

This way, at least, you know upfront the labour cost for your diagnosis and repair.  The only other additional costs are for parts or shipping the cleaner back to you.  We will provide a quote on the costs of parts before we proceed with the repair.

Unfortunately, we can’t diagnose cleaner issues over the phone; there are just too many variables.

See our Expert Tips page, common issues and troubleshooting information to see what you can do before you send us your robot.

While repair times can vary depending on the complexity of the issue and parts availability, our goal is to diagnose and repair your cleaner as quickly as possible. Typically, it takes approximately 2 weeks from the time we receive your cleaner for inspection, quoting of repairs, and acceptance, to the point where your cleaner is repaired and ready for collection.

Availability of parts from suppliers is a key variable outside of our control.

Looking for pool robot repairs or sales near me? We have Drop Off Centres in Burwood, North Parramatta and the Eastern Suburbs of Sydney.

You can drop off or have your cleaner delivered to one of our Drop Off Centres listed on our Contact Us page. You can also find further information on the Repair Form about what you need to supply with your cleaner so our technicians can fully test and diagnose the issue.

Drop off is available:

Monday – Saturday 9:00AM – 4:00PM  excluding public holidays

We have sturdy boxes available – at no extra charge – at our Drop Off Centres if you don’t have a box to drop off your cleaner for repair.

 To be able to diagnose your cleaner’s problem accurately and efficiently we require:

• the cleaner, cleaned filter basket/canisters, power supply and cable that connects the cleaner to the power supply (unless it’s a cordless or battery operated cleaner)
• if it’s a cordless or battery operated cleaner, please include the charging equipment
• a completed Repair Form (put this in the box with the cleaner)

We don’t need the caddy or trolley.

Yes, in order for our technicians to begin diagnosis or work on your cleaner the inspection or bench fee must be paid in full. This confirms that you accept our Terms & Conditions and that you give us authority to work on your machine.  It takes time for our technicians to problem-solve or pull apart a cleaner to find the problem; it could be something simple or it could require disassembling the whole machine.

The inspection fee or bench fee is also the labour charge for any repairs or can be used as a credit or discount should you opt to purchase a new robotic cleaner from us.  This way, at least, you know upfront the labour cost for your diagnosis and repair.  The only other additional costs are for parts or shipping the cleaner back to you.  We will provide a quote on the cost of parts before we proceed with the repair.

Unfortunately, we can’t diagnose cleaner issues over the phone.

See our Expert Tips page, common issues and troubleshooting information to see what you can do before you send us your robot.

If your robotic pool cleaner is still under warranty, we are an approved repairer for all the leading brands in Australia. We can register the warranty repair on your behalf; however, please refer to the manufacturer’s website for further details, terms and conditions regarding warranty claims.

 N.B.: all suppliers require Proof of Purchase for warranty repairs and this must be provided before diagnosis can begin. Otherwise, an inspection fee will apply to commence the inspection/diagnosis process.

Eventually all machines wear out.  Sometimes it’s a matter of replacing a few parts or a ‘tune up kit’.  Other times it’s a matter of replacing the motor, cable, wheels, bearings, bushes, brushes & assemblies to name a few.  At some point you should consider whether it’s worth repairing or if your better option is to buy a new one.

Here are a few things to consider when deciding on repairing your existing cleaner versus replacing it and starting again with a new cleaner:

• Assess the age and condition of your current robotic pool cleaner to determine if it’s worth repairing or if it has reached the end of its working life.
• Consider the cost of repairs versus the price of a new robotic pool cleaner. Sometimes, investing in a new one with advanced features and new warranty can provide better long-term value.
• Evaluate the frequency and extent of repairs your current cleaner requires. If it constantly breaks down or has significant issues, it may be more cost-effective to replace it.
• Take into account the technological advancements and improved functionality of newer models. Upgrading to a new robotic pool cleaner may enhance your cleaning experience and provide better efficiency.
• Consult with our experienced staff for personalised advice based on your specific situation. We can assess the condition of your cleaner and help you make an informed decision on whether repair or replacement is the better option.

Check out our Expert Tips page for articles on choosing the right cleaner for your pool, the latest technologies & features, and product reviews.  And if you want information on the robotic cleaners that we sell and feel offer value for money … depending on what features you’re looking for …  see Our Range page.

There are three main types of pool cleaners: suction cleaners, pressure cleaners and robotic cleaners.

 Suction cleaners connect to a suction point such as the skimmer box, have a long hose that goes to a cleaner on the floor of the pool, and work whenever the main pool equipment is running.  Advantages are that they are relatively cheap and are always vacuuming the pool if the pool pump is running.  Disadvantages are that the skimmer box is not available to skim leaves, they are harder to install/remove from the pool in between use, and they tend only to clean the floor of the pool (well).  They are good for some types of pools and certain conditions.  But you have to empty the skimmer basket regularly as this can become blocked with leaves and then the equipment shuts off.

 Pressure cleaners connect to a fitting on the side wall in the pool which supplies pressurised water down a hose to propel the cleaner and use a jet of water to collect debris from the floor.  They require a separate pressure or booster pump which is timed to run at the same time the main pool equipment is running.  Advantages are that they don’t connect to the skimmer box and therefore this is left open to skim debris from the surface of the pool.  Also, they tend to have larger openings to pick up larger debris from the floor of the pool.  Disadvantages are that they have an extra pump running and using electricity – of all household appliances, pool pumps tend to use some of the highest amounts – and the pump and pipework to the pool needs to be installed when the pool is built.  Also, the long hose connecting to the cleaner can be very difficult to install/remove from the pool in between use, and mostly, they tend only to clean the floor of the pool.  They cost more than suction cleaners but generally less than robotic cleaners. They are good for some types of pools and certain conditions; especially, if you have a very leafy pool.

Robotic cleaners are independent of the rest of the pool equipment and have their own power supply or are cordless/battery operated.  Generally, the cleaner has wheels or tracks as well as scrubbers that allows them to travel around the pool and even up the walls and back and forth along the waterline cleaning the surface.  They have their own onboard filter/basket to collect debris and powerful suction to vacuum as they go.  They should be removed from the pool regularly, the filter/basket emptied, and the cleaner stored in between use.  Some are controlled from a power supply unit while others can be controlled from an App on your mobile phone.

Advantages are:

• they don’t need the main pool equipment running
• they vacuum the pool as it moves along and have scrubbers which scrub the floor, walls and waterline
• there are no bulky hoses that are difficult to connect
• they are much easier to install/remove from the pool in between use
• they only run for a few hours each cycle and therefore use much less electricity
• they are suitable for most types of pools and most conditions of debris or leaf load.

Disadvantage … they cost a lot more than suction and pressure cleaners but they have many more features, use very different technology, do a lot more to keep your pool clean, are much simpler and easier to use, and operate separately to your main pool equipment.

The latest robotic cleaners have self-navigation to improve cleaning efficiency, thoroughness, and reduce energy consumption as well as being controlled from an App on your mobile phone.  You could be anywhere in the world and check if it’s been doing its job cleaning your pool.

Ask our team or expert advice to check which robotic pool cleaner is the best option for you and your pool.

1. Time-saving: Tired of manually vacuuming your pool? Let technology take over and automate the cleaning process. Robotic cleaners save you time by efficiently cleaning your pool while you focus on other tasks around the house or enjoy quality time with your family.
2. Superior cleaning: Robotic cleaners are equipped with scrubbers or brushes to thoroughly clean the pool’s surface, including the floor, walls and waterline. They use optimised cleaning patterns or sensors to ensure a thorough cleaning of a pool.
3. Efficient removal of debris: Robotic cleaners excel at removing fine particles, leaves, and even algae. With their onboard filtration system and debris basket, they independently collect debris from the pool floor, allowing the skimmer box to continue skimming leaves from the surface.
4. Energy efficiency: Robotic cleaners operate using their own low-voltage power supply or are battery powered, eliminating the need for the main pool equipment to run simultaneously. By reducing the energy usage of pool pumps, you can save money on electricity bills.
5. Improved water circulation and filtration: Unlike other cleaners, such as suction cleaners, robotic cleaners don’t interfere with the skimmer box. This keeps the skimmer box open, allowing it to skim leaves and promoting better water circulation and filtration. The result is improved water quality, reduced chemical usage, and a more enjoyable swimming experience.

Robotic pool cleaners can provide a convenient and automated cleaning process allowing you to enjoy a sparkling clean pool, and the benefits of cost savings and enhanced water quality.

1.  Power issues

The cleaner may not turn on or may experience intermittent power loss.

• Check the power supply: Ensure the power cord is properly connected and the outlet is functioning.
• Inspect the power cable: Look for any visible damage or signs of wear and tear.
• Error codes or flashing lights: Take note of the error code displayed or sequence and duration of flashing lights.
• Reset the cleaner: Some models may have a reset button or require a specific sequence to restart.
• Contact professional assistance: If the problem persists, or you are uncertain about possible cause, it’s advisable to seek assistance from a professional repair service (that’s us, Pool Robots Australia) or contact the manufacturer’s customer support for further guidance.

2.  Debris clogging or poor suction

The cleaner may struggle to pick up debris or become clogged during operation. Sufficient water flow is critical for cleaners to work effectively.  An old or clogged filter/basket can restrict water flow.

• Clean the filter or debris basket: Remove and thoroughly clean the filter or debris basket, ensuring there are no obstructions.
• Check the filter or debris basket is draining quickly: After thoroughly cleaning the debris basket fill with water and see if it drains quickly.
• Check the impeller: Inspect the impeller for any blockages or tangled debris. Clear if necessary.
• Adjust the suction settings: Some cleaners allow you to adjust the suction power. Experiment with different settings.

3.  Unit not turning on

• Power source: Confirm that the power supply is connected securely to both the cleaner and the outlet. Check if the outlet is functioning properly.
• Reset or restart: Some models may have a reset button or require a restart procedure on the power supply or cleaner. Refer to the User Manual for specific instructions.
• Contact professional assistance: If the problem persists, evidence of damage to power supply or cable, or you are uncertain about possible cause, it’s advisable to seek assistance from a professional repair service (that’s us, Pool Robots Australia) or contact the manufacturer’s customer support for further guidance.

4.  Unit starts, moves forwards/backwards briefly & then stops

• Check the tracks or wheels: Inspect the tracks or wheels for any obstructions or tangled debris. Clear if necessary. 
• Check the impeller: Inspect the impeller for any blockages or tangled debris. Clear if necessary. 
• Check the filter or debris basket: Remove and thoroughly clean the filter or debris basket, ensuring there are no obstructions. 
• Check the power supply: Ensure the power cord is properly connected and the outlet is functioning.
• Contact professional assistance: If the problem persists, evidence of damage to power supply or cable, or you are uncertain about possible cause, it’s advisable to seek assistance from a professional repair service (that’s us, Pool Robots Australia) or contact the manufacturer’s customer support for further guidance.

** if the cleaner has spent long periods of time submersed in the pool there may be water ingress in the motor or cable.

5.  Water ingress into the motor or cable

• Power off and disconnect: Immediately turn off the cleaner and disconnect it from the power source to prevent any electrical hazards.
• Inspect for water entry points: Carefully examine the cleaner for any visible signs of water entry, such as damaged seals, cracks, or loose connections.
• Contact professional assistance: If the problem persists, evidence of damage to cable or you are uncertain about possible cause, it’s advisable to seek assistance from a professional repair service (that’s us, Pool Robots Australia) or contact the manufacturer’s customer support for further guidance.

6.  Stuck or tangled cable

The cable may get tangled or stuck, limiting the cleaner’s movement.

• Untangle the cable: Carefully untangle any knots or twists in the cable to allow for free movement. Lay cable in sun for several hours on a regular basis to soften and straighten cable.  Refer to the User Manual for specific instructions on how much cable should be in the pool and how to minimise tangling.
• Stuck or caught cable in rollers/brushes: Refer to the User Manual for specific instructions or seek assistance from a professional repair service.
• Check for obstructions: Look for objects or obstacles in the pool that may be causing the cable to get stuck.

7.  Error codes or flashing lights

The cleaner’s control panel may display error codes or have sequences of flashing lights.

• Refer to the User Manual: Consult the User Manual to identify the specific error code or fault and recommended troubleshooting steps.
• Power cycle the cleaner: Sometimes, a simple power cycle can resolve minor software glitches. Turn off the cleaner, disconnect the power, wait a few minutes, and reconnect.
• Contact professional assistance: If the problem persists, it’s advisable to seek assistance from a professional repair service (that’s us, Pool Robots Australia) or contact the manufacturer’s customer support for further guidance.

8.  Ineffective/inconsistent cleaning pattern or navigation issues

The cleaner may exhibit erratic movements or fail to cover the entire pool.

• Observe navigation: Watch the cleaner’s movements closely to identify any irregularities. If it seems to be missing certain areas, there may be navigation or programming issues.
• Clean the sensors: Dust or dirt on the sensors can affect navigation. Clean the sensors according to the manufacturer’s instructions.
• Check for obstructions: Ensure there are no objects or debris impeding the cleaner’s movement.
• Reset navigation settings: Resetting the navigation settings to the factory default or adjusting the programming options may help resolve inconsistent cleaning patterns.

9.  Brushes, tracks or wheels not spinning

The cleaner may exhibit erratic movements, fail to cover the entire pool, or start, move forwards/backwards briefly and then stop.

• Check for debris: Inspect the brushes, tracks or wheels for any debris or tangled hair that may be obstructing their movement. Clean them thoroughly if necessary.
• Motor functionality: Ensure that the motor is running properly. Do you see the wheels/tracks move or water propelled from the cleaner on start up? If the motor is not working, there may be an electrical issue that requires professional repair.

10.  Floatation issues

The cleaner stays on the surface, floats part-way below surface or on one side.

• Check buoyancy: Ensure that the cleaner is properly balanced and floating at the waterline. Adjust the floatation settings if applicable. Make sure the filter basket is empty and thoroughly clean and therefore not retaining air.
• Examine floats: Inspect the floats on the cleaner for any damage or wear. Make sure the floats are in the correct position. Replace them if necessary as damaged floats can affect the cleaner’s stability.

Please note that these troubleshooting steps are general guidance and this may vary depending on the specific model and manufacturer of the cleaner. Always consult the User Manual provided by the manufacturer for detailed troubleshooting instructions. If the issue persists or you are unsure about performing self-diagnosis, it is recommended to seek assistance from a professional repair service (that’s us, Pool Robots Australia) or contact the manufacturer’s customer support for further guidance.